REFUND POLICY
Effective Date: January 1, 2025
Our Commitment to Student Satisfaction
SANGRENES EDU-TECH strives to provide high-quality educational experiences. This policy outlines our refund procedures for various scenarios.
1. Full Refund Eligibility
7-Day Money-Back Guarantee:
Timeframe: Within 7 days of course purchase
Condition: Less than 25% of course content accessed
Process: Contact support with refund request
Timeline: Refunds processed within 5-7 business days
Course Cancellation by SET:
Full refund if we cancel a course or workshop
Alternative course credit of equal or greater value
Automatic processing within 5 business days
Technical Issues:
Platform unavailability for more than 48 hours
Major technical problems preventing course access
Subject to investigation and technical verification
2. Partial Refund Scenarios
Course Withdrawal:
50% refund if withdrawn within 14 days and less than 50% content accessed
25% refund if withdrawn within 30 days and less than 75% content accessed
No refund after 30 days or 75% completion
Schedule Changes:
Full refund if new schedule doesn't work for student
Course credit for future sessions
Transfer to alternative course of equal value
3. Non-Refundable Situations
No Refund Policy Applies:
Course completion beyond 75% of content
Certificate issued or course successfully completed
Violation of terms or code of conduct
Fraudulent payment or chargeback disputes
Digital downloads already accessed
Workshop attendance (face-to-face sessions)
Special Programs:
Corporate training (custom refund terms in contract)
Certification programs (separate refund policy)
Promotional or discounted courses (limited refund options)
4. Refund Process
How to Request:
Email: [refunds@sangrenesedutech.com]
Include: Order number, course name, reason for refund
Provide: Supporting documentation if applicable
Processing Timeline:
Review: 2-3 business days
Approval: Email notification sent
Refund: 5-7 business days to original payment method
Payment Method Considerations:
Credit/Debit Cards: Refunded to original card/ sender
Bank Transfer: Requires bank account details
Digital Wallets: Processed according to provider policies
Cash Payments: Check or bank transfer
5. Alternative Solutions
Before requesting refunds, consider:
Course transfer to different session
Extended access period for completion
One-on-one tutoring for additional support
Course credit for future purchases
6. Dispute Resolution
If unsatisfied with refund decision:
Appeal process available within 14 days
Management review of refund request
Alternative dispute resolution if needed
7. Special Circumstances
Force Majeure:
Natural disasters, pandemics, government restrictions
Course credits issued for future use
Extended validity periods
Alternative delivery methods when possible
Medical/Emergency Situations:
Case-by-case evaluation with documentation
Extended course access or credit options
Compassionate consideration for genuine emergencies
8. Contact Information
Refund Inquiries: sangrenesflorante@gmail.com
Phone Support: +639271830747
Business Hours: Monday-Friday, 9 AM - 6 PM (Philippine Time)
9. Policy Updates
This refund policy may be updated periodically. Changes will be communicated to enrolled students and posted on our website.
